Contact Us

General Inquiries

Contact us by mail, phone or e-mail at the link at the bottom of the page.

Coventry Health Care
3200 Highland Avenue
Downers Grove, IL  60515
(630) 737-7900 8 a.m. - 5 p.m. CST

Provider Inquiries

For provider support questions pertaining to the Coventry Health Care National Network (CHCNN) business, please refer to the following contact and support information available below:

• For directprovider.com issues, please call Net Support at 1-866-629-3975
• For CHC-National Network Customer Service questions call 1-800-937-6824 option 4
• For problems with Coventry claim file and data issues, call Front-End Operations (FEO) at 302-283-6570 or email EDIclaims@cvty.com

Employer Inquiries

For further assistance related to your secure employer webtool, Online Account Management, please contact our CARE Team. They can be reached toll-free at (866) 667-3059, Monday - Friday, 8:00 a.m. to 6:00 p.m. Eastern.