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Help Options
For assistance, please use one of the options offered immediately below:
General Inquiries
1-630-737-7900 CT 8am - 5pm
Provider Inquiries
Provider support questions pertaining to the Coventry Health Care National Network (CHCNN) business:
- For directprovider.com issues, please call Net Support at 1-866-629-3975
- For CHC-National Network Customer Service questions call 1-800-937-6824 option 4
- For problems with Coventry claim file and data issues, call Front-End Operations (FEO) at 302-283-6570 or email EDIclaims@cvty.com
Employer Inquiries
Questions regarding Online Account Management:
CARE Team: 1-866-667-3059 8am - 6pm ET Monday - Friday
Submit email for assistance
Links to Tools
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Adobe Acrobat Reader
- Adobe Reader allows you to view PDFs on your computer. It is a free download from Adobe.
Website Feedback
*Required Fields
Our goal is to make sure your user experience on our website is as smooth as possible. The non-secure form below is used only to submit questions, comments or issues regarding the functionality of this website, however, we are not able to resolve issues for members, brokers, employers or providers related to claims, benefits, account, ID card, provider directory or similar inquiries through this form. Please utilize the Help Options above for assistance.
REMINDER: This form is NOT SECURE because it is not intended to send any personal information or identifiers.
- DO NOT include any of the following in this form submission: medical information, diagnoses, procedures, treatment or general medical questions, Social Security number, member ID or other personal identifiers.
- DO NOT submit requests to customer service for any of the following: ID cards, provider directories, benefit information, authorization status or claim issues and questions.
- DO NOT include address or phone number. We will contact you using the e-mail address you supply.